How Preorders Work at Model Train Stuff

Reserve Your Favorite Upcoming Model Train Releases with Ease at Model Train Stuff! Our dedicated team is always on the lookout for the latest announcements from the top manufacturers in our hobby. When new products are unveiled, we promptly upload them to our Preorders page, typically within 24-48 hours.

Here's How Our Simple Preorder Process Works:

  1. Identifying Preorder Items: Products available for preorder are clearly marked with "PREORDER" at the beginning of their title. This makes it easy for you to distinguish between in-stock items and future reservations.
  2. Securing Your Reservation: You can reserve any preorder item with just a 10% deposit of the final purchase price. This deposit ensures that our team places a firm order with the manufacturer on your behalf. Please note that the 10% deposit is non-refundable and will not be credited to store credit, as it goes toward covering the cost of the uncollected reservation.
  3. Finalizing Your Order: As your reserved product approaches its shipping date, we'll send you an email notification. This email will include a link for you to pay the remaining balance of your invoice, which covers the rest of the purchase price, sales tax, and shipping charges. At this stage, you'll also choose your preferred shipping method and provide your shipping address.
  4. Shipping Your Preorder: Once your invoice is fully paid, your preorder is on its way to you! Get ready to enjoy your new addition to your model train collection.

We're excited to help you secure your upcoming model train favorites and look forward to bringing you the best in model railroading!

Preorder FAQs

How can I place a preorder?

To place a preorder, simply look for items marked with "PREORDER" in their title on our website. Add the item to your cart and proceed to checkout. You'll be required to pay a 10% non-refundable deposit to secure your reservation.

When will I be charged for my preorder?

You'll be charged a 10% deposit at the time of placing your preorder. The remaining balance, along with any applicable sales tax and shipping charges, will be due when the item is ready to be shipped. We'll notify you via email with a link to complete your payment.

Can I cancel my preorder?

Preorders can be canceled, but please note that the 10% deposit is non-refundable and will not be credited to store credit, as it goes toward covering the cost of the uncollected reservation.

When will my preorder ship?

The estimated shipping date for each preorder item is listed on the product page. We'll also keep you updated via email if there are any changes to the shipping schedule. Once your final payment is received, your item will be shipped according to your selected shipping method.

If my item gets delayed, can I get my 10% down payment back?

The manufacturing process involves many different moving parts, and this complexity often renders production timelines unpredictable. Therefore, some level of unpredictability in timing is inherent to preordering hobby products. Down payments are not refundable in cases of routine manufacturing, delivery, or other short-term delays. However, we know it can be frustrating when a project gets delayed for many months. In the event a project is delayed more than 6 months beyond the delivery window originally estimated by the manufacturer, we will handle refunds of down payments on a case-by-case basis. Friendly Reminder: Should you choose to cancel a preorder, it will no longer be reserved for you; in the event the item becomes available on our website, all customers will have equal access to purchase the item.

How do I check the status of my preorder?

You can check the status of your preorder by logging into your account on our website and viewing your order history. We'll also keep you updated via email with any important information regarding your preorder.

What if I have more questions about preordering?

If you have any further questions about preordering, feel free to contact our customer service team. We're here to help you with any inquiries you may have.

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