Welcome to Model Train Stuff, Your Local Hobby Shop.

Welcome to Model Train Stuff – Your Go-To Online Hobby Store!

At Model Train Stuff, we bring the hobby shop experience right to your doorstep, offering an unmatched selection of model trains and accessories for enthusiasts near and far. Whether you're a beginner or a seasoned collector, find everything you need with us.

Why Choose Model Train Stuff?

  • Extensive Product Catalog: From starter kits to advanced model locomotives and detailed scenery pieces, our selection caters to hobbyists of all levels.
  • Expert Advice and Support: Our dedicated team provides expert tips and support to help you make the most of your hobby. Dive into our resources for guides, blog posts, and how-to videos, all tailored to enhance your model train experience.
  • Convenience and Accessibility: As your online hobby store, we're accessible anywhere and anytime, ensuring you can shop from the comfort of your home or on the go.

Serving Model Train Enthusiasts Everywhere

Though we operate online, we're committed to providing a local hobby shop feel with fast shipping and personalized service. Our website is optimized to serve hobbyists searching for "hobby store near me," ensuring you get the best possible service tailored to your area.

Ready to Enhance Your Model Train Collection?

Browse our extensive catalog today and see why we are the preferred online hobby store for model train enthusiasts. With easy navigation and detailed product descriptions, finding what you need is simpler than ever.

Don’t forget to sign up for our newsletter for exclusive deals and updates, tailored specifically for model train lovers like you!

Effective October 1, 2025

You have 30 days from the date of purchase to request a return or exchange. For orders using Hold & Consolidate (H&C), refunds can be issued to the original payment method within 30 days of purchase; after 30 days, refunds are provided as store credit when eligible.

All items must be returned in the same new condition in which they were shipped, including the original packaging and all instructions, manuals, and accessories. Use a sturdy shipping box with proper cushioning. Do not return items in mailing envelopes; items received damaged due to insufficient packaging may not be eligible for refund or exchange.

Items modified in any way (for example: weathering, decals, paint, added/removed parts) are not eligible for return and will be sent back without refund, credit, or exchange.

Restocking Fees & Return Shipping (New)

  •  Defective or Wrong Item Shipped (Our Error): No restocking fee. We cover return shipping.
  •  Ordering Mistakes (wrong scale, color, size, duplicate order):  Store Credit: 10% restocking fee; Customer Pays For Return Shipping Refund to Original Payment: 15% restocking fee; Customer Pays For Return Shipping.
  •  Loose Track, Components, O Scale, and Special Orders: 15% restocking fee; Customer Pays For Return Shipping whether you choose store credit or refund.

Non-Returnable Items

All book, magazine, calendar, DVD, and Blu-ray sales are final. Gift cards and digital/downloadable products are not returnable.

Brands/Products Requiring Manufacturer Handling

The following are not covered by our in-house return/exchange policy and must be handled directly with the manufacturer for replacement/warranty service:

  • American Z Line
  • MTH
  • Digitrax
  • Wheels of Time
  • Twin Whistle
  • All DC / Sound / DCC Decoders & Accessories (except ESU LokSound products)
  • Opened ERC (Electric Railroad Company) upgrade kits and circuit boards, and MTH Proto-Sound 2 upgrade/electrification kits

How to Start a Return

United States customers: please contact us to begin the return process. International customers: contact our Customer Service Team or call 1.828.341.2295.

Include your order number and a brief note describing the reason for return (for defects, describe the issue; for damage, note the type and location).

If we ask you to return products to our store, please use the most economical tracked mail service available in your country. We will not reimburse return shipping costs for returns sent using express or expedited options.

Refunds & Processing Time

We’ll notify you when your return is received and inspected. Approved refunds or store credits are typically issued within 7–10 business days. Your bank or card issuer may require additional time to post funds.

After 30 Days

Orders more than 30 days past the original purchase date generally qualify for store credit only when eligible. Some brands require warranty service directly through the manufacturer; we’ll help you with contact details where applicable.